Wednesday, July 8, 2015

ITIL or HDI? Why Not Enjoy the Benefits of Both?

Having an effective support center is a valuable function for any organization. The best of both worlds is possible—improved incident management whilst providing a good, personalized customer experience.

I was interviewed by , to provide my experience as a HDI and ITIL instructor to help others gain an understanding of the synergies between different frameworks like ITIL and HDI and how these synergies can enable organizations to improve customer experience, incident management and other interaction management skills.  Read on.

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